Conference Presentations

Expert Knowledge Transfer: Solving Strategic Challenges, Setting the Stage for Next-Generation Management Systems

Chevronʼs Knowledge Transfer strategic initiative is minimizing business disruption and accelerating competency development during our “crew change”. It includes a simple process, a suite of knowledge transfer methods with selection criteria and a flexible deployment model.

One newer method - Knowledge Harvesting - draws out experts' deep knowledge, creating a foundation for next-generation management systems. Looking beyond the boomers, this can lead to a reengineering of the social and procedural dynamics of entire teams.

Knowledge Harvesting Competencies & Professionalism

Leveraging institutional or business knowledge is near the top of the knowledge management agenda. The baby boomers' exodus has accentuated the need to carry out selective knowledge harvesting. In particular, there is high demand for individuals who can engage subject matter experts and draw out deep technical and managerial insights.

This practitioner's presentation will describe the knowledge, skills, and aptitudes necessary for identifying, capturing, and transferring vital knowledge.

Building an Online Community of Practice

Online communities of practice link geographically and functionally diverse participants into cohesive knowledge teams. This session explores the concept of communities of practice through the lens of this conference's Sharing Corporate Knowledge Institute Web site.Through it, this session demonstrates how technology can facilitate social knowledge networks, and raises the factors that drive the success of -- or render useless -- an online community of practice. This session also explains how to use the Web site to continue the conference learning experience after returning to the office.

What is Knowledge Harvesting?

This session presents a proven methodology for rapidly converting expertise into knowledge assets that can dramatically improve corporate performance, competitiveness and valuation. We explore the relationship between knowledge harvesting, knowledge retention, and knowledge management; why knowledge harvesting works and its value proposition; stages, tasks, challenges, and milestones of codifying experts' know-how; the nature of expertise and how it translates into perceptible knowledge that can be captured; and, a direct comparison of knowledge harvesting tasks and technical writing tasks.

A knowledge reserve is a repository of knowledge assets which are used to create "extraordinary learning experiences." The purpose of a knowledge reserve is to deliberately manage organizational memory.