How we capture, model, and contextualize complex knowledge

Methodology

Knowledge Harvesting is a structured, results-driven process for capturing vital knowledge, including deep insights and complex cognitive processes. Our methodology ensures capture and application of declarative, procedural, conditional, social, and systemic knowledge.

There are seven modules in the methodology. Each module is a complete learning program with guidance and support for implementing knowledge harvesting in your organization:

  1. Focus helps you identify the critical knowledge that is most urgent and important to capture.
  2. Find provides guidance on locating experts and existing, useful documents and information.
  3. Elicit shows you how to conduct effective interview sessions.
  4. Organize instructs you on how to make sense of the information collected through interviews and documents. In this stage, you identify patterns and organize the knowledge into logical groups of support information and guidance.
  5. During Package, you determine the best vehicle for packaging the knowledge so that it can be transferred to others. You determine how best to apply the know-how.
  6. Evaluate provides tools and guidance for measuring the effectiveness of the information assets.
  7. Adapt provides tools and guidance for adapting the results to better meet the emerging needs of target learners.

process

History

The Knowledge Harvesting® methodology originated in a company called LearnerFirst, which focused on individual learning. LearnerFirst was first-to-market with commercial products that packaged top performers’ knowledge into learning-while-doing software applications.

1992 Pioneered a new genre of commercial software applications – “learning-while- doing” software. Sold applications to over 4,000 organizations.

1995 Produced custom learning systems and applications for large organizations.

1996 Began to extensively document how to make implicit knowledge explicit.

1998 Mentored knowledge management professionals who work in innovative companies.

2000 Globally deployed Knowledge Harvesting methodology via professional consultants.

2002 Delivered Knowledge Harvesting Kits which enabled business functions, departments and teams to effectively capture and leverage vital knowledge.

2004 Integrated Knowledge Harvesting into enterprise-wide, knowledge retention programs. Typically, client projects are related to strategic issues of knowledge architecture, knowledge capture and reuse, integral thinking, or product research and development.

2009 Reintroduced Work Profiling as a scalable form of “knowledge harvesting lite.”

Typically, client projects are related to strategic issues of knowledge architecture, knowledge capture and reuse, integral thinking, or product research and development.

Licensing

Individual and enterprise licenses are available.

Application

Knowledge Harvesting has successfully been applied in thousands of sessions with top performers in all kinds of scientific thinking, business processes, engineering methods, manufacturing processes, technical service.

  • Determine customer needs and wants. Predict customer purchasing behavior. Determine weaknesses of product/service offerings. Identify new innovations that meet customer needs.
  • Monitor the external environment and translate issues into action – such as competition, economic trends, political and regulatory issues, new technology innovations, social and cultural changes, and ecological concerns.
  • Define the business concept and organizational strategy by selecting relevant markets and formulating business unit strategy. Design the organizational structure and the relationships between organizational units.
  • Develop or refine product/service concept and plans. Translate customer wants and needs into product and/or service requirements. Develop and integrate leading technology into product/service concept.
  • Develop pricing and advertising strategies.
  • Define skills requirements. Identify and schedule resources to meet service requirements.
  • Cascade strategy to work level. Analyze, design, or redesign work. Define work competencies. Restructure the work force.
  • Plan for information resource management. Derive requirements from business strategies. Plan, establish, and evaluate systems security strategies, controls. Manage information services.
  • Manage financial resources and resource allocations. Develop budgets.
  • Ensure compliance with environmental regulations.
  • Repair, troubleshoot and diagnose faulty equipment.
  • Benchmark performance. Conduct quality assessment.
  • Implement knowledge management. Implement total quality management. Improve processes and systems. Measure organization performance.
  • Know how to successfully unlock the hidden insights of our clients’ most knowledgeable employees
  • Reveal complex thinking strategies and tactics as models and actionable guidance
    Utilize effective questioning strategies
  • Employ scientific principles of systematic analysis and synthesis to identify and reveal the building blocks of complex thinking sequences
    Interpret what we hear by using a comprehensive codification system which yields thousands of possible combinations
  • Help clients develop superior learning and performance support resources that produce measurable results

Theory

Knowledge Harvesting Inc. maintains a virtual encyclopedia of validated knowledge about how people learn including empirically validated theories:

  • How information is assimilated
  • How knowledge is verbalized
  • What affects memory
  • How meaning is created
  • The nature of expertise

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